Frequently Asked Questions

We understand that when you are searching for a cleaning service to clean your Lansing area business, office, or rental property, you have lots of questions. You need a company you can trust, a cleaner you can rely on, and someone who provides great quality service at reasonable rates. Because of this, we have created this page to try to answer the questions we receive most often from our clients. If you have a question, and you don’t see the answer to here, feel free to email us at service@villaclean.com or call us at (517) 402-3582.

Frequently Asked Questions

Question: Do you Charge Hourly or By the Job?
Answer: We realize that each business has their own preference and we will work with you to create terms that you feel comfortable with. Back To Top

Question: Who Provides Cleaning Equipment/Supplies?
Answer: This is a matter of preference that may vary from one business to another. We have a complete line of cleaning supplies and equipment necessary to accomplish the job well, however, some clients may wish us to use a specific brand of cleaner which they may supply or they may wish us to use the vacuum they already have in the business. Whatever the case, we can work with a client’s preference using our own supplies and equipment or yours. Back To Top

Question: Is Villa Clean Insured to Clean my Lansing Area business?
Answer: Yes, Villa Clean is fully insured to do residential and commercial cleaning in the Lansing area. We regularly review our policy with our agent to ensure it adequately covers every aspect of the services we provide. Our policy is provided by Jason Janus at Janus Insurance Agency in Williamston, MI (517) 655-1665. Back To Top

Question: What Services Do You Offer?
Answer: Villa Clean offers daily, weekly, and bi-weekly, recurring cleaning services for retail businesses, offices, and multifamily properties. We also offer deep cleaning, spring cleaning, fall cleaning, apartment and rental home turnover cleaning, and one time cleaning services. For more information, please visit our “Cleaning Services” page. Back To Top

Question: How Can I get an Estimate From Villa Clean?
Answer: We realize that when people searching for a Lansing area cleaning service, they are probably fairly busy. For this reason, we have created a few quick and simple ways to request a preliminary estimate. While these methods are not always as accurate as an in person quote, they can help you to get a basic idea of what services may cost. The quickest and easiest way to request an estimate would be to visit our “Request an Estimate” page, answer a few simple question and we will respond, usually within 24 hours. If you have more details you would like to include in your request or have additional questions, you could email us at service@villaclean.com. Finally, if you are in need of  an immediate estimate or you have more complex questions it may be best to call us at (517) 402-3582. You can also use any of these methods to contact us to let us know if you would like us to come to your business and give you an in person estimate. Back To Top

Question: How Long Will it Take to Clean my Business?
Answer: The time it takes to clean a business will vary based on the size and condition of the area to be cleaned, and the complexity of the area i.e. number and size of rooms, especially work stations, laundry rooms, kitchens, and bathrooms. Back To Top

Question: How Often Should I have my Lansing Area Business Cleaned?
Answer: Most typically, clients will have their business cleaned weekly or bi-weekly. If your business experiences moderate to heavy day-to-day traffic, we recommend a weekly cleaning service. If your business experiences light traffic, a bi-weekly cleaning service may be sufficient. Additionally, for those who are interested light cleaning on a daily basis, we offer daily cleaning as well. Back To Top

Question: What is Included in a “Typical” Cleaning?
Answer: While each cleaning can be customized to the clients exact needs, a typical cleaning would consist of dusting, moping, sweeping, vacuuming, wiping down surfaces and door knobs, disinfecting kitchen and bathroom counter tops and fixtures, scrubbing toilets, sinks, showers, and bath tubs to list a few. You can see a more complete list of typical services we offer on our “Multifamily Cleaning Services” page. Let us know what you need and we will customize our service to you. Back To Top

Question: Do I need to be Present When you are Cleaning?
Answer: This is a question we often hear from new clients. In general we try to clean while the client is out of the business when possible. This usually speeds things up for us considerably, and for the client, being present during the cleaning would negate the benefit of extra time the client would usually gain from hiring a Lansing area cleaning service. Most of our clients give us a key to gain entry to the business while they are away while others will leave the key in  a safe place and let us know where to find it. Back To Top

Question: Will you Clean in High Places?
Answer: In most cases we can clean nearly any place in your business. There are exceptions on rare occasion where we cannot reach certain areas such as exceptionally high fixtures in stairways or high vaulted ceilings. The general rule that we follow is that we will use a standard step ladder and our extension tools to reach high places. If we are unable to reach an area by these means, these are areas we won’t be able to clean. Back To Top

Question: What if it Takes More/Less Time to Clean my business than Expected?
Answer: Clients are often surprised to find that some visits may run long, while others may end short. This is usually because of “Rotational” (tasks that are only necessary occasionally and not on every visit) tasks that we do in addition to standard services each visit but can also be caused by a difference in the condition of the business from one visit to another. If your business takes less time to clean one visit than planned, we will generally do additionall cleaning tasks usually considered to be part of our “Deep Cleaning” or “Rotational” services. If the your business is taking longer than expected on a particular visit, we may contact you to inform you, and upon request may stay longer to finish everything or we may add those tasks to the next scheduled clean. Back To Top

Question: How can I Pay for Cleaning Service?
Answer: Many of our larger clients are approved for net 30 terms and must provide a P.O. prior to performance of services, other clients are required to provide payment at time of service, and we accept Checks, Cash, or major credit cards. Back To Top

Question:What do I do if I Feel that Something was Missed During Cleaning?
Answer: If after we have cleaned your business, you feel there is something that we missed, please contact us at your earliest convenience to let us know. We will address the issue as quickly as possible, usually returning to the business at a mutually agreed soonest available time to complete any missed task. Back To Top

Question: Will you Clean my business at the Same Time Each Visit?
Answer: Your cleaning schedule will be based on an agreed upon time slot (eg. 11:00 am to 4:00 am), however we may not always be able to arrive at exactly the same time each visit due to conditions out of our control such as traffic, or circumstances caused by the business we are cleaning prior to yours. We may need to arrive slightly early or late due to these conditions. If we realize that we will arrive at your business more than 30 minutes earlier or later than expected we will attempt to contact to make you aware. Likewise, our visit may end slightly earlier or later than expected. Again, if this becomes imminent, we will attempt to contact you to make you aware. Back To Top

Question: What do I Need to do to Prepare for my Scheduled Service?
Answer: We ask that our clients safely store any fragile or sensitive items they may be concerned with prior to our arrival. Also, if you have any special notes or requests, we ask that you write them in the comments section of your cleaning binder, leave the binder with payment in an accessible place. Also please ensure we have access to any areas that need to be cleaned. If we are unable to access an area that we expect to clean, we will attempt to contact you for assistance. Back To Top

Question: Im Ready, What do I do Next?
Answer: Great! We’re excited to hear from you. Please visit our “Request an Estimate” page, email us at service@villaclean.com, or call us at (517) 402-3582. We can give you an estimate online, over the phone, or schedule a time to come to your business to do an in-person estimate. Back To Top

Question: How Can I give Feedback?
Answer: We love feedback, it lets us know how we’re doing. You can leave feedback in the form of comments in your cleaning binder, or contact us by email or phone. You can also share your experience with other Lansing area business owners/managers seeking professional cleaning services by rating and reviewing us on Google, Yelp, Care, Angies List, Thumbtack, YP, or any of the other major online rating and review sites. Back To Top